Refund Policy

Thank you for supporting pedzulkefli and our festive food drops 🤍

Most of our products — like kek lapis, kuih raya, and seasonal treats — are freshly prepared and perishable. Because of hygiene and food safety reasons, refunds and returns work a little differently compared to normal retail items.

Here’s everything explained clearly and simply.

1. How our fulfilment works

Pedzulkefli manages the brand, promotions, and customer support, while our trusted vendors and kitchen partners handle preparation, packing, and delivery.

This means:

items may ship directly from our partners
replacements or refunds may require coordination with them

If anything goes wrong, we’ll assist you throughout the process.

2. Food items are non-returnable

For safety and hygiene reasons, all food and perishable items cannot be returned or exchanged once delivered.

This includes:

kek lapis
kuih raya
snacks
festive treats
any edible products

We’re unable to accept returns for:

change of mind
taste preferences
ordering mistakes
improper storage after delivery
parcels left unattended for long periods

3. When refunds or replacements are allowed

Of course, if it’s our mistake, we’ll make it right.

Refunds or replacements may be provided if:

you received the wrong item
items are missing
products arrived damaged or spoiled
packaging was severely compromised during delivery

To request help, please contact us within 24 hours of receiving your parcel.

Kindly include:

your order number
clear photos/videos of the issue
a short explanation

This helps us investigate quickly with our vendors and courier partners.

Claims made after 24 hours may not be accepted, as food quality cannot be verified after that period.

4. Delivery & courier matters

Once your parcel is handed over to the courier, delivery is managed by them.

While we always try our best to assist, we are not responsible for:

courier delays (especially during Raya peak season)
failed delivery due to incorrect addresses
unattended parcels
minor outer box dents that don’t affect the food inside

Please ensure someone is available to receive the parcel promptly to maintain freshness.

5. Order cancellations

Most items are:

freshly baked/prepared
limited batch
or made-to-order

Because of this, orders cannot be cancelled or changed once:

payment is confirmed, or
preparation has started, or
the parcel has been shipped

If you made a mistake, contact us immediately and we’ll try our best — but changes aren’t guaranteed.

6. Refund process

If your refund request is approved:

refunds will be processed within 7–14 working days
the amount will be returned to your original payment method

Processing time may vary depending on your bank or payment provider.

7. Talk to us first

We’re a small team and we genuinely care about your experience.

If there’s any issue at all, please reach out — we’ll always do our best to help and find a fair solution 🤍